Shipping policy

DELIVERY INFORMATION

We want you to have the best possible experience when ordering from us so you can focus on your new purchase and not worry about delivery and returns. Therefore we are delighted to offer complimentary shipping on all orders within Thailand.

For international orders please email us on sales@wowcreations.xyz to arrange delivery.

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

How do I check the status of my order?

When your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at sales@wowcreations.xyz with your name and order number, and we will look into it for you.

 Refunds, returns, and exchanges

We offer a 14 day return policy, which means you have 14 days after receiving your item to request a return. Click here to view our full return policy page .

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at sales@wowcreations.xyz  with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sales@wowcreations.xyz.